The ReCreateX module Membership allows you to automate the membership management and follow-up within your organisation. Thanks to the software application ReCreateX you can consult all sorts of membership information in just a few “clicks” and modify it if you wish so.
Moreover, the integration with access control and self-service kiosks offers different advantages such as shorter queues at the counter and less work pressure for the cashiers.
Highlights of membership management
- Membership integration with physical access control using tourniquets or turnstiles is possible. This results in higher customer satisfaction since visitors do not have to queue at the counter.
- Wireless devaluing of membership cards is possible with mobile pocket computers.
- Membership cards can be bought and renewed online.
- It is also possible to allow membership renewals and sales at a self-service kiosk. This also leads to shorter queues, and the receptionist can spend more time on other duties.
- In case of loss of membership cards or of cards with several entries, the membership can easily be transferred to a new card.
- Membership can be put on different carriers: wristbands, key rings, cards, even on a telephone chip. Technology is various and available in different security levels. RCX is for example compatible with bar code applications, mifare, magnetic stripe cards, proximity.
- Membership cards can be designed according to your wishes and can be personalised with the name and ID picture of the customer.
- Different reports are available. It is, for example, convenient to know how frequently and on which hours your membership holders visit your facilities.
- If you already have active memberships, RCX disposes of very simple tools to import existing customer and membership data.
- It is also possible to load credit onto a membership carrier. It can be handy that the carrier (wristband, card, …) also holds a certain value in addition to the customer’s membership. In this way, the customer is able to buy articles in the accommodation without having to carry cash money.
- Family membership is also possible within RCX, in which case different access cards are linked to one membership.
- It is also possible to put 2 or more membership articles on 1 physical card. It is for example perfectly possible to combine a swimming membership with a membership for swimming lessons and/or fitness.
- All membership manipulations are recorded. The system also records which employee has executed the manipulation.
- Combined to the CRM module, the Membership module allows you to contact your membership holders in a very easy way (per letter or per e-mail), for example in case of non-renewal of membership.
The online membership application allows your customers to renew their existing membership and to buy new ones at home. It is both possible to buy extra sessions and to renew membership articles.
For the financial settlement through direct payment, ReCreateX is simply linked to Ogone. Direct debit and/or transfer/giro are also possible.
Feel free to contact us if you want more information about our membership management systems.